How do I?

Register as a patient

Patients are required to register with a specific GP. This is so we can offer a familiar service to all when possible. You may register with the surgery if you live within a three miles radius of the surgery. To register either drop into the surgery or call our main surgery line and use option three.

Make an appointment

Non urgent appointments can be booked by calling our Frontline Team on 0117 9805700. If you require an urgent appointment the receptionist will arrange this for you, however it may not always be with your chosen doctor. You can also fill in an eConsult, this will be triaged by our clinical team and advice or an appointment will be offered.

Repeat prescriptions

Please use the request slip from your previous prescription. If you wish you may send a stamped addressed envelope. Please allow two working days to process including consultant outpatient prescriptions NHS or privately.

On occasion, you may find that you urgently need a prescription to be processed faster than the standard 72 hours procedure allows. Please note that we will only process such urgent requests for the following medication types:

  • Strong Analgesics, e.g. Oxycodone, Buprenorphine Patches (i.e. not over-the-counter medications)
  • Antiepileptics
  • Beta-blockers
  • Inhalers
  • Insulin
  • Methotrexate
  • Oral Steroids

You can also order a repeat prescription online through either Evegreen Life or Patient Access:


Within the medication list, you can see which medications you’re able to order online and whether that request was accepted or rejected by the practice. Tick the medications you want to order. If you want to, you can add a comment, something like: “I need more as I’m going on holiday” or “I want to pick this up from X pharmacist.” Then, click on the box marked “Request a repeat prescription.”

Patient Access

If you would like to request repeat medication, follow the steps below. You can also view a video tutorial on how to request a repeat medication here.

  1. Do one of the following:
    • Select New request from the Medication requests section of the homepage.
    • Select Repeat Medication from the dashboard.
  2. Select  to add the medication(s) you would like to request.
    All selected medications can be viewed on the right-hand side of the screen.
  3. Select Request.
  4. Enter a message for your GP if applicable.
    Note: This field is optional, mandatory or disabled depending on your practice.
  5. Select Confirm request.
  6. Select one of the following:
    • Nominate pharmacy (to locate and select a pharmacy, if you have not configured a nominated pharmacy, who will be sent the prescription electronically).
      Note: In this scenario, the prescription does NOT need to be collected from your practice. The medication can be collected directly from your pharmacy, once approved by your practice.
    • Not now (to collect the prescription from your practice).
  7. Your prescription request has been sent.

Obtain results

Please telephone after 2.00pm, five working days after your blood test and two weeks after x-rays and scans. If you are seeing the doctor for a follow up check with the receptionist that your results have arrived. Smear test results will be sent via post. If you have not received the results within seven weeks please contact the practice.