Community Pharmacist Consultation Service (CPCS) (Pharmref)


The NHS Community Pharmacist Consultation Service (CPCS) was launched in October 2019 to ensure people are seen by the right healthcare professional by using the skills and medicines knowledge of our community pharmacists. CPCS helps to improve access to primary care services and provides more convenient treatment closer to patients’ homes.

Through the CPCS, patients can access a same day consultation with their community pharmacist for help with a minor illness following a referral from their general practice (or via NHS 111).

We want all patients to understand how to get the right care, at the right time, and with the most appropriate person. We also want to support all primary care staff in their roles.   

  • Our practices is working closely with local pharmacists to support you with certain minor health conditions.
  • It may be more appropriate to have your NHS consultation with a pharmacist instead of the GP practice.
  • You can choose to have your consultation with any pharmacy convenient to you.
  • The pharmacist consultation will be confidential.
  • Pharmacists are highly skilled healthcare professionals who have trained in medicines and can give health advice and help you manage your condition.
  • If treatment for symptoms is required, the pharmacist may suggest an over the counter medicine.
  • If the pharmacist thinks you need to see another healthcare professional, they will help arrange it.
  • With your consent, the pharmacist will ensure your medical record is updated with the outcome of your consultation.
  • Find out more about how pharmacies can help at: