Help Us To Help You

Your co-operation will help us to help you.

  • Please arrive on time for your appointment.
  • If you are unable to keep your appointment, please inform the practice in advance. The appointment could be offered to another patient. Failed appointments cost the practice time and money.
  • If you have been offered an urgent appointment, please note the doctor will only be able to deal with the urgent problem. You will have been added to an already busy clinic: your co-operation will be appreciated.
  • An average doctor’s appointment per patient lasts 10 minutes, within which time it is difficult to deal with more than one unrelated problem. Therefore prioritise your problems to the most important one first; the time it takes to discuss this problem will be dependent on whether you are asked to make another appointment. Alternatively, request a double appointment.
  • Appointments are given for the named person only. Please do not ask for another member of the family to be seen as well during the same consultation. This is very inconvenient and delays the doctor.
  • For ease of consultation please be brief, to the point and accurate with dates. If it helps make a short note of your problems in case you forget something important.
  • Do not hesitate to ask the doctor to repeat the explanation or the instructions given to you should you not understand them the first time around.
  • The doctors, nurses, and the practice staff are obliged to treat patients courteously and professionally. We expect the same understanding from you.
  • Bad behaviour and manners distract from good practice and achieve little. Violent behaviour will not be tolerated and will result in the patient being removed from the practice list and asked to register with an alternative practice.
  • Do treat the surgery’s rooms and premises with respect, as you would your own property. This is where we spend the major part of our working lives and it is important that we feel comfortable whilst in it. It is inadvisable to bring crisps, sweets and drinks into the premises, particularly the consulting rooms, for hygiene reasons.
  • Please inform us of any change of address or telephone number, as we may need to contact you urgently.
  • Do not hesitate to bring to our attention any inconvenience or problem you may have encountered in the course of contact with the surgery.

Contact Details

Tel: 0117 980 5700
Fax: 0117 980 5701

Cadbury Health Health Centre
Parkwall Road
Cadbury Heath
BS30 8HS

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