Depending on the situation, the NHS 111 team can connect you to a nurse, emergency dentist or even a GP, and can arrange face-to-face appointments if they think you need one.
When should I call NHS 111?
If you’re worried about an urgent medical concern, call 111 and speak to a fully trained adviser. For less urgent health needs, contact your GP or local pharmacist.
How does NHS 111 work?
The NHS 111 service is staffed 24 hours a day, 7 days a week by a team of fully trained advisers. They will ask questions to assess your symptoms and, depending on the situation, will then:
- give you self-care advice
- connect you to a nurse, emergency dentist or GP
- book you a face-to-face appointment
- send an ambulance directly, if necessary
- direct you to the local service that can help you best with your concern
How do I access NHS 111 if I am deaf?
NHS 111 offers a video relay service that allows you to make a video call to a British Sign Language (BSL) interpreter. The BSL interpreter will call an NHS 111 adviser on your behalf, and you will then be able to have a real-time conversation with the NHS 111 adviser via the interpreter.
You’ll need a webcam, a modern computer and a good broadband connection to use this service. Visit NHS 111 BSL interpreter service for more details and an online user guide.
Minor Injury Unit
There are certain condition that need to be assessed in person such as:
- arm, lower leg and foot injuries
- minor head injuries
- eye problems such as scratches, foreign bodies in the eyes
please visit their website to see a full list of injuries they can treat at this link.