We offer appointments with doctors, nurses, paramedics, pharmacists, treatment room nurses, healthcare assistants, & phlebotomists.
We provide a quality, personalised service and encourage you to see your own doctor whenever possible. Every patient has a registered GP who is intended to be the first point of contact for each patient and any paperwork concerning you. This helps you and your doctor to get to know and understand each other better, improving the quality of long-term care that can be provided. We feel that having a personal relationship with you is worth a lot more than just what is written in your medical record. If your own doctor is not available at a time when you need to be seen, you can, of course, see another doctor instead.
Surgery consultations are by appointment only. Whilst we always try to keep to time there are occasions when this is unavoidable but we will try to let you know of any delays. It is important to cancel your appointment if you cannot attend or no longer need to see us.
There are several ways for patients to book an appointment (where possible, please book to see your own doctor):
- Online using Patient Access – please be advised that you will need to register to use this service. See this link here to get a thorough guide to registration for this service.
- In person at reception between 8.00 and 18.30.
- By telephone (using 0117 980 5700) between 8.30 to 18.30, Monday to Friday
We have on-call doctors available to take emergency appointments if required. If you need to see the doctor urgently, please ring 980 5700 and speak to a member of the frontline team, who will take your details and either give you an appointment for a telephone consultation or an appointment to see the doctor.
We operate an urgent triage system. You will be asked by the frontline team to give details of your problem, so they can book you with the most appropriate clinician available and pass this information on to the clinician to allow for preparation for your visit. Our staff are highly trained and adhere to strict codes of conduct and protocols regarding confidentiality. Their role is to ensure the most appropriate clinician sees you in a timely matter.
If a personal examination is necessary, we are able to offer a chaperone. If this is required please inform the doctor. Please note we have more staff available during the morning to assist with chaperoning, so if you think a personal examination will be required, please try to book your appointment in the morning.