The NHS friends and Family Test
From Monday 1st December 2014, all GP practices are required to provide their registered patients with a new method of patient feedback, which is called the NHS Friends and Family Test.
The NHS friends and family test (FFT) is an important opportunity for you to provide feedback on the care and treatment you receive and to improve services.
How does it work?
You will be asked to answer the following question: “How likely are you to recommend our service to friends and family if they needed similar care or treatment?”
You will be invited to respond to the question by choosing one of six options, ranging from “extremely likely” to “extremely unlikely”.
You will also have the opportunity to explain why you have given your answer, so please answer any follow-up questions.
We invite you to answer some additional questions which will help us to monitor whether feedback is representative of our entire patient population.
You are able to answer the question by completing and returning a paper questionnaire, by accessing our online question form on this website home page or by responding to an SMS text message if you have previously opted-in to our SMS text service.
Please can you help us by responding?
Whilst this is a voluntary questionnaire, if you felt you could give the time to answer it would be much appreciated. Your response is valuable to us and will help us to improve our service delivery, develop new services and give the team an opportunity to celebrate the things we have done well.
Your response is confidential and your details will not be passed on to anyone. You can nominate someone to answer on your behalf if you wish.
What will we do with the results of the FFT?
Cadbury Heath Healthcare will gather the results and analyse them rapidly to see if any action is required. The responses to the FFT question will be used by NHS England to create an overall score, which will be published on the NHS Choices website www.nhs.uk
This does not replace the NHS complaints procedure or other forms of feedback.
For further information on the NHS Friends and Family Test please click here:http://www.nhs.uk/NHSEngland/AboutNHSservices/Pages/nhs-friends-and-family-test.aspx